Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with an Australian online casino? The team behind Online Casinos Australia is here to help. Use the details on this page to reach us — we read every message that comes in.
Get in Touch by Email
Email is the best way to reach us for anything detailed. Whether you're asking about how we assess a casino, querying a bonus condition we've covered, or flagging an error, send your message to [email protected]. We aim to reply within 48 hours on business days, and usually sooner.
What You Can Contact Us About
A few of the most common reasons readers get in touch:
- Review accuracy — If you believe information in one of our casino reviews is out of date or incorrect, let us know. Tell us which casino, what the issue is, and any source you have. We investigate every report and update the page if the facts warrant it.
- Bonus terms and conditions — Wagering requirements, maximum cashout limits and expiry dates can change quickly. If you've noticed a discrepancy between what we've published and what a casino is currently offering, we want to hear about it.
- Suggesting a casino for review — We are always researching new options for Australian players. If you think a site deserves a look, send us its name and we'll add it to the queue.
- Reader feedback — Your first-hand account of a casino's withdrawal speed, customer support or mobile experience is genuinely useful. We don't claim to have tested every product personally; reader insight helps us keep our assessments honest.
- Editorial and partnership enquiries — For commercial or editorial enquiries, please use the same email address and mark the subject line clearly.
Responsible Gambling Support
If you or someone you know is experiencing difficulties related to gambling, please do not wait — reach out to a specialist service rather than contacting us first. We are a comparison and review site, not a counselling service. For support, the following organisations are available to Australians at no cost:
- Gambling Help Online — 1800 858 858, available 24 hours a day, seven days a week
- Lifeline — 13 11 14
You can also read through our responsible gambling guidance for information on setting limits, taking breaks and self-exclusion options.
About Our Reviews
Online Casinos Australia researches and reviews offshore online casinos that accept Australian players. Our assessments cover licences, welcome bonuses, pokies and table games, payment methods including PayID where available, withdrawal times and mobile compatibility. Rankings reflect our editorial judgement; commission arrangements with operators do not buy a higher position.
If you'd like to understand more about how we work, visit our About Us page, or review our Terms and Conditions for the full scope of what this site covers and what it does not.
Response Times
| Type of enquiry | Typical response time |
|---|---|
| Review accuracy or update request | Within 48 hours |
| General question or feedback | Within 48 hours |
| Casino suggestion for review | Acknowledged within 48 hours; review timing varies |
| Editorial or commercial enquiry | Within 3 business days |
A Note on Player Disputes
We are not able to mediate disputes between players and casino operators, and we have no authority to intervene in individual accounts, payment issues or bonus decisions. If you have a complaint about a specific casino, your best course of action is to:
- Contact the casino's own customer support team directly and document the exchange.
- If unresolved, escalate to the casino's licensing authority — the relevant body will be stated in the casino's terms and conditions.
- Consider posting a factual account of your experience to an independent player forum.
That said, if a pattern of complaints about a casino comes to our attention through reader messages, it does influence how we assess that operator going forward.